Scorecard rules and flags FAQ – Agreement Express Support

GIACT

GIACT: Why does Business Records Data Verification- "The customer's address data entered did not match identification data, CODE CI23" flag alot?

This means that GIACT cannot validate the address based on the information contained in the many databases they reference. Possible reasons for this flag; address changed, Type-O, State filed is different than the location.

GIACT: What databases are referenced to validate merchant information?

GIACT: Number of months in Business does not return anything.

Based on our experience, 30-40% of the time, GIACT does not have this information.

EXPERIAN

Experian: Can I download a the Experian report in PDF format?

Experian PDF reports are not available however in Chrome (or whichever browser you are on), you can select print (CTRL+P or CMD+P), then Destination: Save as PDF' to save a PDF.

TINCHECK

Tincheck: How come SSN did not run and displays "IRS Tin/Name Validation temporarily unavailable" in the reason field?

Tincheck leverage the IRS to validate SSN/EINs and occasionally the IRS is down

Tincheck: What's the difference between Tincheck OFAC and KYC Sitescan OFAC?

TIncheck supports exact matches, with no fuzzy logic. If there is a MATCH, you will see which owner was a match found in the OFAC list.
KYCSS OFAC Rule supports exact and fuzzy logic and is the more conservative check. You must open the PDF attachment to view more details. In addition, KYCSS does not support control person(s), only owners and businesses.

KYC SITESCAN

KYCSS WHOIS flags even though there is no website

This is expected as some risk programs would view the absence of a website as risky. There is an option to change the WHOIS rule to not flag when there is no website/the fields is blank

How do I make changes to the Prohibited phrase list?

This list is controlled by KYCSS, please contact Matt Parker <matthew.parker@kycsitescan.com> to make changes to that list

MATCH

MATCH: what's the difference between Inquiry and Lookup? How do the flags work?

Please review this document: https://support.agreementexpress.com/hc/en-us/articles/6954155532443-How-to-MCMATCH-101

MATCH Inquiry flags every time

This is a defect in the system currently as we send the company name multiple times, therefore, resulting in multiple “inquiries”

General

Can I print the scorecard?

Scorecards cannot be printed per se however there is a workaround if you use Chrome.

Get Chrome Extension GoFullPage
Open Scorecard and Switch to List View (floating icon)
Click the GoFullPage extension then Save PDF or PNG

Can I still run a scorecard if a business and/or owner is on the negative file/block list?

Yes however each integration will need to be run manually as a hit on the negative file list stops integrations from running