I. ScanX User Guide for Underwriters: The Basics

Audience: Underwriters

1. Risk Scorecard View

The Overall Score & Status Page provides a summary of the application risk and data to the risk officer. A Launched Scorecard View in The Workspace:

Overall Score

The Overall Score is displayed in the Summary Section of the Overall Score & Status Page.  The Overall Score will always be between 0-100, and is calculated by using a series of Page Weights, Scoring Weights, and Scoring Rule Settings completed by your company administrator. 

How To Launch a Scorecard (from inside AEX):

1. Click on the Launch button located on the top left side of the Workspace

 

2. The Back Office Data Entry will already be pre-selected. Click Launch
 

 

Merchant Details Page

The Merchant Details Page provides a summary of all relevant merchant data.  Your Company Administrator is able to Add Custom Fields (from other data sources) to your Merchant Details page to include more fields for your risk analysis. Please consult your admin for more information on what could be valuable here.

Scoring Page(s)

Scoring Pages allow you to review all of the risk flags that are grouped into each of your pages.  Scoring Pages can be grouped to reflect the preferences of your risk team.  We recommend the following page breakdown and the below groups are included in the Standard Scorecard Setup.

• Owner & Business Risk

• Web Crawl Risk

• Processing Profile Risk

• Credit Risk

Scoring Page Risk Summary

The Scoring Page Risk Summary includes a count of the active flags on the page, the overall page score and status, and a list of the flagged rules in the summary.  In this example, there is no Page Score because it is a ‘Flag Only’ (unweighted) Scoring Page. 

Scoring Page Rules

Scoring Page Rules are listed below the Summary.  All scoring rules are available for review, regardless of if there is an Active Flag, or not.  

View Details

For more information into the number appearing in the “Score” box, click on ‘View Details’, and you will be able to see additional information about a specific Scoring Rule.  

View Details Input and Output Data

In the View Details expanded scoring rule card available on many scoring rules, both Input Fields and Output Fields, to view the data sent to and received back from the third party web service. For any questions regarding these responses, first ask your company administrator. We then recommend, to connect with the third party credit service to ensure you are interpreting the data they send back as they had intended you to understand it. Do note, AEX does not control the responses from third parties, and as such, we may need to consult with the third party to troubleshoot these messages for you.

Stepper Bar

The Stepper Bar allows you to navigate between pages and provides an indicator for the worst-case active flag on each page.  If an image of a flag appears above the number, 1 or more of the risk flag indicators have been raised and need review and resolve prior to accepting or declining the scorecard.

There are 4 types of Flags (listed by priority & detailed later on):

Prohibited > Decline > Review > Resolved

1.2. Scorecard Action Menu: Scorecard Overview

The Action Menu is the primary hub for taking actions on a Scorecard.  You will always have access to the Action Menu by clicking the floating icon on the right side of your screen:
In menu is your summary of the Scorecard Data, you will see: The Score, The Recommended Decision, Active Flag, and Make an Underwriting Decision here.

1.2.1 Action Menu: Flags

In the Flags tab of the Action Menu, the risk officer is able to resolve active risk flags.  Flags appear when data from the scorecard requires attention. Resolving a flag will not impact the overall score, but it will remove that flagged item from the active flag summaries on the Overall Page and the Scoring Page.  The color of resolved risk flags will be updated to GREEN, but you will still be able to identify the original flag type for audit purposes.  

How to Resolve Active Flags

Note: Flags must all be resolved in order to complete the scorecard! You can resolve active flags by selecting ‘Resolve’ in the dropdown for that particular flag card in the action menu.

After clicking CONFIRM, you will receive a confirmation prompt, which includes a list of all rules you are about to resolve:

Resolved Flag Display

After resolving flags, the Scoring Rules will be updated to a new GREEN color indicator.

1.2.2. Action Menu: Attachments

You can access Scorecard Attachments, in the third tab of the Action Menu.  Scoring Attachments can include data from third party web services, ex. KYC Sitescan PDF Report.  The attachments can also include Merchant Agreements, and other merchant-provided documents.  You can upload additional attachments by clicking on the upload button.

1.2.3. “Comments” Button

 The comments feature can be used to make internal notes on the scorecard. These comments will be on the scorecard record so anyone can return back to a completed scorecard and review the notes you have added. 

The Correspondence Button:

The Correspondence Button allows you to communicate via email to the sender of the scorecard. Messages could include questions on why you are concerned about this application, a note about what may be missing from the scorecard, or any other data points you have seen that you believe should be communicated back to the sender. The Correspondence messages includes notifying the email address and BCC that the message is being sent to.

The email address entered in the correspondence ‘TO’ field will receive an email directing the user to a page informing them that information and/or documents are being requested. By Toggling on the Notification, your _____

Scorecard System Status

The Scorecard System Status provides a Recommended Decision for the Risk Analyst.  There are two System Recommendation Status’:

• Recommend Approve

• Recommend Decline

It is up to the Risk Analyst to make a manual decision to approve or decline, regardless of the recommendation.  Note: Auto decisioning is a feature that can be added, but is only recommended after you feel very comfortable with the way the scores are displaying your company’s level of risk tolerance.

1.2.4. Action Menu: Monitoring Integrations

The Integration Monitor can be used to track the completion status of third party web service integrations.  If you open a Scorecard and the integrations are not yet completed, you will not be able to make a decision and you will see an indicator that there are still integrations running.  In this scenario, you can begin reviewing the merchant details until the integrations are completed and the Scorecard Flags/Scores automatically refresh.  There is an option to override this function and make a decision without waiting for the integrations to be completed.  You should consult with your risk manager before using this feature.  

Rerun Web Services

If you review this and there was an error with the integration or the merchant provided data, you can edit the data in the Input Fields view (as above), and then Rerun the scoring rule.  There is often a cost associated with rerunning scoring rules (refer to your AEx Sales Order).   In order to rerun an integration you must be a member of the Underwriting Department in your company - speak to your company administrator who is able to manage teams.  

Note: Rerunning an integration may produce a result that alters your risk score. Recalculating the score on your scorecard is done automatically once this occurs. You will see the score change on the Overall Score and Status Page. 

 1.2.5. Action Menu: Audit Logs

This feature provides you ability to track actions performed by an underwriter when reviewing and decisioning a Scorecard in Agreement Express. Previously, there was no way to review the detailed audit events that were performed. To access the ScanX Audit Log, open the ScanX Action Menu and click on the Audit Log icon:

The ScanX Audit Log will open in a new drawer at the bottom of the Scorecard:

The following events are logged in the ScanX Audit Log:

• Scorecard Saved

• Scorecard Viewed

• Flag Resolved

• Scorecard Decisions

• Scoring Rule Rerun

• Scorecard Recalculated

• Field Data Changed by Underwriter (Including Before/After Value)