The Email is still not being received after I’ve verified/updated the phone number and email address. What do I do now?
Answer: Email URL link and call user with launch code
Step 1) Open the case, if applicable. If not, skip to Step 2
Step 2) Expand one of the transactions
Step 3) Select Resend
Step 4) In the Resend screen, copy and paste the URL. Send URL to your client
Step 5) Call your client with the launch code. The launch code is dynamic and expires after one hr.