Scenario: My client did not receive the Access Code sent to their mobile. How can they receive the access code?
Answer: Verify the mobile number and/or update (Method can vary depending on the transaction set-up)
Step 1) Contact your company Administrator and confirm the mobile number is correct on the User set-up. If not, the company admin can update.
Step 2) Advise your client to click the link to open the document. TheThe mobile # would have automatically updated.