Agreement Express - Contact Details

Agreement Express Support

We help hundreds of global financial institutions provide best-in-class customer onboarding experiences across all product offerings and channels, with the back-office controls and integrations required for compliance and efficiency. 

 

You can submit a case or create a ticket in two ways:

1. access  https://agreementexpress.com/contact-us/

and find the "Submit Case" button

 

 

 Direct link: https://support.agreementexpress.com/hc/en-us/requests/new

Clarifications on Severity: 

Severity 1 (Critical) - Service outages. Majority of users within an organization are affected. They cannot use one or more critical functionalities.  

Severity 2 (Major) - Platform issues. Many users within an organization are affected. They cannot use one or more non-critical functionalities. 

Severity 3 (Minor) - Single issues. Less than a handful of users cannot use a non-critical functionality. Issues are intermittent and inconsistent, including one-offs.

Severity 4 (Cosmetic) - Issues that do not impede user's ability to use the platform.  

2. Send an email to support@agreementexpress.com, and this will automatically create a ticket to us.

 

For urgent issues or inquiries, you can call us at 1-877-247-3397.

 

Have more questions? Submit a request

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