Agreement Express Support
We help hundreds of global financial institutions provide best-in-class customer onboarding experiences across all product offerings and channels, with the back-office controls and integrations required for compliance and efficiency.
You can submit a case or create a ticket in two ways:
1. access https://agreementexpress.com/contact-us/
and find the "Submit Case" button
Clarifications on Severity:
Severity 1 (Critical) - Service outages. Majority of users within an organization are affected. They cannot use one or more critical functionalities.
Severity 2 (Major) - Platform issues. Many users within an organization are affected. They cannot use one or more non-critical functionalities.
Severity 3 (Minor) - Single issues. Less than a handful of users cannot use a non-critical functionality. Issues are intermittent and inconsistent, including one-offs.
Severity 4 (Cosmetic) - Issues that do not impede user's ability to use the platform.
2. Send an email to firstname.lastname@example.org, and this will automatically create a ticket to us.
For urgent issues or inquiries, you can call us at 1-877-247-3397.