Initially, when you open an document downloaded from Agreement Express you will see a warning that may say “At least one signature has problems”. This is because your installed copy of Adobe Reader (and other PDF view programs) does not have Recombo listed as a trusted identity. This is part of Agreement Express security to ensure the validity of the document.
To add Recombo as a trusted identity:
- open the Signature Panel on the left side
- click on Certificate Details to open the Certificate Viewer
- switch to the Trust tab and click on Add to Trusted Identities
You should receive a confirmation message. Then close the window and the warning message should have changed to “Signed and all Signatures are valid”.
*These instructions were written based on Adobe Acrobat version 9. Steps may vary for other versions.*