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How can I resolve extension / add-on conflicts in my browser?

Lennart Becker

Browser's extensions or add-ons can sometimes conflict with Agreement Express signing session(s), some of the possible impacts are:

  1. Sign dialog-box message, will not display
  2. Sign dialog-box message, will not allow you to sign some of your signature blocks.
  3. Slowness in your session; Some extensions are resource intensive  (consumes CPU and Memory resources per browser's tab).

 

Troubleshooting

  1. Try to use your the private session:
    • Incognito (Chrome)
    • New Private Window (Firefox)
    • InPrivate Browser (IE / Edge)
    • Private Browsing (Safari)
  2. Access Agreement Express, or proceed signing your Agreement from your email.
  3. Check if your session is faster and allowing you see all of the pop-ups that supposed to display (ex. "Sign Dialog box" to sign a signature block)

 

Resolution

There are two ways to resolve an extension conflict:

  1. Uninstall the extension that conflicts with Agreement Express.
  2. Disable the extension for Agreement Express site.

Example:

*note: After disabling/removing the extension(s), you will need to close the old browser's sessions before proceeding to use the Agreement Express Application.

 

 

 

 

 

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